Part 1: How to Setup Soluto in your Company
Part 2: How to Provide Tech Support Through Soluto
We’re in the cloud, work when you want to
Update, Install and Setup apps
Part 1: How to Setup Soluto in your Company
1. Open an account
If you haven’t already, make sure to sign up to Soluto and install it on a PC to get started.
2. Add another PC to support
Let’s start with how to add the people you want to support. Go to your Dashboard by logging into Soluto. Then click on “add another PC”
There are 3 ways to add another PC to support:
- Copy the download link and send it to the people you wish to support
- Enter the emails of people you want to support and we’ll email them an installation link
- Download and save Soluto’s installer and simply run it on all the PCs you manage
3. Edit client information
You can edit your clients’ information easily from the PC view. Just click on edit to change the username, PC name or even remove the PC entirely.
Part 2: How to Provide Tech Support With Soluto
Once you’ve rolled Soluto out onto the PCs you manage, you can get back to business. Our goal is to keep everything simple and to minimize the need for actual remote sessions. We’re constantly working on new features to add to the list of actions you can take to support PCs without remote access. We’re in the cloud so we’ve provided our users with the ability to support PCs from any browser, anytime, even when they’re off.
We’re in the cloud, work when you want to
Soluto is cloud-based and offline. Cloud-based means you can access Soluto from every device that has a browser and even conduct a remote access session if necessary. Offline means you can take actions on PCs even when they are shut down. Once you’ve rolled Soluto out onto the PCs you manage, you can get back to business.
Asset Management
Your Soluto dashboard provides an overview of all the PCs you support, letting you know exactly how much power they are consuming, how much storage they have available, and how much time is wasted in boot.
Update, Install and Setup Apps
Soluto allows you to remotely install and update apps, and since we’re in the cloud – the PC you manage can be off – it’ll magically happen when it turns on. These apps include Skype and Dropbox where you can even set the person you support up with a new use. In addition, you can install many other useful apps on the PCs you manage, such as PDF Creator, Adobe Reader, iTunes and even Google Earth. You can also update those pesky apps that constantly need updating like Adobe Flash and Java. All with just one click.
Cut Boot Time
Choose which background apps you want to delay from boot or remove from boot entirely and see exactly how much time your changes will save the people you support with every boot. With just a few clicks you can shorten the boot time of the PCs you support.
Browser Configuration
Define the default browser, homepage and search engine for all of the PCs you manage. You can also disable any unnecessary add-ons interfering with your client or your colleagues browsing experience.
Hardware Health
You can make fast hardware repairs by monitoring battery wear and fragmentation levels (Soluto reports above 10% fragmentation). Defragment hard drives and clear up disk space when necessary.
Quick Question Tool
Soluto aims to make communications between you and the people you support easier and more effective by providing both sides with tools to properly communicate with each other. Quick Question allows the people you support to easily ask for help with a PC issue. As soon as the person you support with Soluto experiences an issue with their PC, they can simply hit F8, type their question into the card that appears on their screen and click send.
An email will be sent to you with the question along with a screenshot, a list of running processes, and the resources they consume.
If you find that the people you support are using the F8 key for other purposes, you can disable the key as your Quick Question shortcut. Simply click on the Soluto icon in your tray, right click, choose advanced, and uncheck “Enable Quick Question Shortcut F8″.
Proactive IT
Soluto can detect computer problems and end-user frustrations and push this information proactively to you, the IT pro. In most cases you don’t need to check the status of managed PCs. When something goes wrong, Soluto lets you know via email. You can easily update apps, cut boot time, configure browsers, defrag and clean hard-drives and more. Simply click the action button in the email itself to resolve the issue in a second from your email client or even your mobile phone.
Remote Access
Soluto allows you to proactively support PCs without the need for remote access sessions. However sometimes remote access is unavoidable and that’s why you can use Soluto to remote access all of the PCs you manage from any browser. Simply login to Soluto, browse to the PC you need to remote access and click on “Start Remote Access”. Once the user approves your remote access session you’re in.
